Mercedes-benz E 350 recalled over injury risk

Recall date

September 13, 2024

Source

National Highway Traffic Safety Administration (NHTSA)

Official notice title

Mercedes-Benz USA, LLC recalls 2024 Mercedes-benz — 5 models

Recall number

24V688000

Brand / firm

Mercedes-benz

Sold / distributed

Potentially affected: 2,025 units

Why it was recalled

An automatic emergency braking system that does not function as intended can increase the risk of a crash.

What was recalled

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 CLE 300 Convertible, CLE 300 Coupe, CLE 450 Convertible, CLE 450 Coupe, E 350, E 450 Station Wagon, E 450, and AMG CLE 53 Coupe vehicles. A software error in the MBUX multimedia system may deactivate certain vehicle systems, including the cross-traffic alert that applies the brakes automatically in certain driving situations.

What to do

Dealers will update the MBUX multimedia system software and parking control unit settings, free of charge. Owner notification letters were mailed November 1, 2024. This is a phased recall, phase 1 owner letters will be mailed November 12, 2024, November 1, 2024, and January 14, 2025. Owners may contact MBUSA customer service at 1-800-367-6372.. Follow the official notice for full instructions.